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Dog Treat Returns Policy

Dog Treat Returns Policy

At Ruff Pet Products we want you to be completely satisfied every time you shop with us. In the unlikely event that you are not totally happy with your order, our Returns Policy explains what you can do.

Damaged/Faulty Items If you believe your items have arrived damaged or have been damaged in transit, please notify us by emailing contact@ruffpet.co.uk within 48 hours of receiving your order, and we will be happy to replace it or refund the amount for the item once it has been received back to us. If you need to return any damaged goods, we will be happy to refund all delivery charges incurred by you (both for its initial delivery and for the cost of you returning it to us). In all other circumstances where Ruff Pet Products is not at fault, delivery costs will be your responsibility.

Incorrect Items If we have sent you an incorrect item, simply let us know within 48 hours of receiving your order by emailing us at contact@ruffpet.co.uk. You can simply return the incorrect items back to us, and we will be more than happy to send out the correct items as soon as we receive the returns back to us. Should this happen, we will reimburse you with the return delivery cost.

Exchange/refund If you have changed your mind about the products that you have chosen, you may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition, or it is obvious to us that the goods have been used. Return delivery costs for an exchange or refund when you have changed your mind are your responsibility.

How to return an item to us If you need to return any items back to us, it is advisable to keep your proof of postage as Ruff Pet Products cannot accept any responsibilities for any lost parcels through transit. It is your responsibility to package products appropriately to prevent any/further damage on the way back to us. Please post your returns to:

 

Customer Returns, Ruff Pet Products Ltd, The Old Chapel House, Middletown, Welshpool, SY21 8DQ